Service Terms & Conditions for CAUZ Consulting Ltd
Effective Date: 24/10/2025

1. Introduction

These Terms & Conditions (“Terms”) apply to all services and digital products provided by CAUZ Consulting Ltd (“we”, “us”, “our”) to business customers (“you”, “your”).
By purchasing our services or digital products, you agree to be bound by these Terms.

We contract business-to-business only. We do not provide services to consumers.

2. About Us

  • Company Name: CAUZ Consulting Ltd

  • Company Number: SC854515

  • Registered in: Scotland

  • Registered Office: Flat 2/4, 24 Stewards Way, Renfrew

  • Email: Hello@Cauz.co.uk

3. Services We Provide

We provide AI consultancy and advisory services, including but not limited to:

  • AI Readiness Check

  • Strategy Audit

  • Actionable Insights Report

  • DIY Industry Packages (digital downloads)

The scope, deliverables, and timelines for services will be set out in our website, order confirmation, or project description.

4. Ordering and Formation of Contract

  • A contract between us is formed when you complete checkout on our website or otherwise confirm your order in writing.

  • All orders are subject to acceptance by us.

  • For digital products, access will be provided once payment is confirmed.

  • For services, work will begin only once full payment has been received.

5. Fees and Payment

  • Fees are as set out on our website or in our order confirmation.

  • All prices are exclusive of VAT unless stated otherwise.

  • All services and digital products must be paid for in full at the time of order.

  • Work will not commence until payment has been received.

6. Cancellations and Refunds

  • Digital products (DIY packages): Due to the nature of digital downloads, all sales are final. No refunds are available once access has been provided.

  • Services (Reports):

    • Orders may be cancelled within 24 hours of purchase if work has not yet commenced.

    • Once we begin preparing your report, no refunds are available.

    • If we are unable to deliver the service for any reason, we will issue a full refund.

7. Client Responsibilities

You agree to:

  • Complete all required surveys, questionnaires, or information requests fully and accurately.

  • Provide information in a timely manner to allow us to deliver services.

  • Acknowledge that our reports and deliverables are based on the information you provide. We are not responsible for errors or omissions resulting from incomplete or inaccurate input.

8. Intellectual Property

  • We retain ownership of all methodologies, frameworks, templates, and intellectual property used to provide our services.

  • You are granted a non-exclusive, non-transferable licence to use the deliverables (e.g. reports, guides) for your internal business purposes only.

  • You may not reproduce, distribute, or sell our deliverables or digital products to third parties without written consent.

9. Confidentiality

  • Both parties agree to keep confidential all information disclosed during the engagement, except where required by law.

  • Confidentiality obligations survive termination of the contract.

10. Data Protection

We will process personal data in accordance with our Privacy Policy.
You are responsible for ensuring that any personal data you provide has been lawfully collected and can be shared with us.

11. Warranties and Disclaimers

  • We will provide services with reasonable skill and care.

  • We do not warrant that implementing our advice will achieve specific business results.

  • Digital products are provided “as is” without guarantees of suitability for your specific circumstances.

12. Limitation of Liability

  • Our total liability arising from any contract is limited to the total fees paid by you for the relevant services/product.

  • We will not be liable for indirect, incidental, or consequential losses, including loss of profits, data, or goodwill.

  • Nothing in these Terms excludes liability for death or personal injury caused by negligence, or fraud.

13. Termination

  • Either party may terminate the contract with immediate effect if the other materially breaches these Terms and fails to remedy within 14 days of written notice.

  • We may terminate if you fail to provide required information, or if you become insolvent.

14. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (e.g. natural disasters, strikes, IT outages).

15. Changes to These Terms

We may update these Terms from time to time. The version in force at the time of your order will apply.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

17. Contact Us

For any questions regarding these Terms, please contact:

CAUZ Consulting Ltd
Registered office: Flat 2/4, 24 Stewards Way, Renfrew
Email: Hello@Cauz.co.uk